Platform slowness

Incident Report for SEKOIA FRA1

Resolved

Stability was restored around 18:00 by multiple actions from our team, relieving the database load.
The performance issues affecting the platform have been resolved as of 20:45.
We are implementing long-term improvements to prevent similar incidents and ensure consistent service quality.
We apologize for the disruption and appreciate your understanding.
Posted Dec 02, 2025 - 20:53 UTC

Identified

We are currently experiencing performance degradation on the platform due to high input/output wait on a relational database. Our engineering team has identified the root cause and is implementing a fix.
We do not have an ETA on the full resolution of the incident yet, but we expect it to resolve during this evening.
We apologize for the inconvenience.
Posted Dec 02, 2025 - 16:33 UTC
This incident affected: Web application.