All traffic in backlog was handled on 01/10 at 22:30. As a side effect of this incident, the intakes page was showing no traffic figures on 02/10, which has been fixed in the meantime. As we are fully back to normal since 08:51, this incident is now fully resolved. We thank you for your patience and understanding.
Posted Oct 03, 2025 - 07:58 UTC
Monitoring
We have been processing live traffic in real-time since 12 am and we have queued backlog traffic for indexing later today. We are adjusting our strategy and scaling our resources to optimize the indexing process. We appreciate your understanding and patience as we continue to work towards fully processing the backlog of events.
Posted Oct 01, 2025 - 16:26 UTC
Identified
Our team has been able to resume handling traffic in real-time and process the backlog of events in parallel. We have also initiated a slow rollover of some system components to avoid disruption. Currently, 50% of the traffic is being processed in real-time, and this figure is steadily increasing. We are continuously monitoring the situation and working to restore full service functionality. We appreciate your patience and apologize for any inconvenience caused by this incident.
Posted Oct 01, 2025 - 09:55 UTC
Investigating
We are currently dealing with a hardware issue that is impacting the performance of event indexation on FRA1. One of our nodes is experiencing network flakiness, leading to a reduction in indexing performance. Our engineers are working diligently to resolve this hardware issue and restore full service functionality. We apologize for any inconvenience this may cause and thank you for your patience.