Intake issue: "Loss of parsing" and "Cannot find a parser for event"

Incident Report for SEKOIA FRA1

Resolved

All events has been replayed.
The incident is resolved
Posted Aug 24, 2026 - 13:52 UTC

Monitoring

The solution has been patched and a long-term fix has been deployed to prevent this from happening again.
We're still replaying events.
Posted Aug 24, 2026 - 10:31 UTC

Identified

The root cause has been identified and patched.
Events will be replayed.
Posted Aug 24, 2026 - 10:06 UTC

Investigating

The issue that was preventing the ingestion of all intake formats with the following error "Loss of parsing" and "Cannot find a parser for event" on Monday 17/08 (see: https://status.fra1.sekoia.io/incidents/gchpynrx43rz) has resurfaced around 9:20 PM UTC today.
Posted Aug 24, 2026 - 10:03 UTC
This incident affected: Event ingestion.